International express
Documents, samples and small parcels go to an international courier and travel all the way to the recipient's door. For small items it is the least hassle.
What it is
Small items, straight to the door
With international express, your parcel is handed to an international courier. Transit, import clearance and final delivery all happen inside the courier's own network, right to the recipient's address.
It is made for small shipments: a parcel or two, or a few documents, sent quickly and with little fuss. Once the cargo gets bigger and heavier the cost climbs fast, and air or sea freight becomes the better choice.
A few words worth knowing
- Door to door
- Delivered to the recipient's address. Nobody has to collect anything from an airport or a port.
- Chargeable weight
- Actual or volumetric weight, whichever is greater. Express is charged on it.
- Import duty
- Tax that customs in the destination country may charge on a parcel. Whether and how much is up to them.
A good fit
- Documents, contracts and paperwork
- Samples, gifts, one or two small items
- Small things needed in a hurry
- Parcels that should reach the recipient directly
Not such a good fit
- Large or heavy cargo: costly by weight, so use sea or air
- Several parcels sent separately: consolidating them first costs less
- Batteries, liquids, powders: check with us first
Some items cannot be shipped, or only under certain conditions. Please check before you send anything. See prohibited items
How it works
How an express parcel travels
Once the parcel is with the courier, they handle transit, customs and delivery, all the way to the recipient's door.
Each completed step adds a record to your order. We text you when it is accepted, dispatched or delivered, and if anything goes wrong. If a route does not need one of the stages, that stage does not appear.
Warehouse photos appear in your order after you sign in
- 01
Accepted
We confirm what you are sending, its weight and the delivery address. Your order number is created and texted to you.
- Accepted
- 02
Warehouse
At the warehouse the parcel is inspected, weighed, measured, packed and photographed, then handed to the courier and recorded as Dispatched.
- Received
- Inspected
- Packed
- Dispatched
- 03
Export customs
Parcels are declared to export customs as well, and leave once released.
- Declaring
- Released
- 04
In transit
The parcel moves through the courier's network to the destination country. The courier's tracking is synced to your order.
- Departed
- Arrived
- 05
Import customs
Import clearance is handled on arrival. If customs inspects the parcel, we record that in your order and notify you.
- Clearing
- Cleared
- 06
Delivery
Where this service differs mostA courier brings the parcel to the address. Your order shows Out for delivery, then Delivered once it is signed for.
- Out for delivery
- Delivered
Before you ship
What you need to prepare
Our team creates the order for you. Give us the details below and we can accept your shipment.
- 1
A list of contents
What is in the parcel, how many items and roughly how heavy.
- 2
The full delivery address
Name, phone number, country, city, street address and postcode. For door-to-door delivery, the more complete the better.
- 3
Domestic tracking number
If you send the parcel to our warehouse yourself, tell us the courier tracking number so we can match it to your order.
- 4
A phone number that works
The courier may need to reach the recipient at delivery.
Cost
How express is charged
Like air freight, express is charged on chargeable weight: both the weight of the parcel and its size count.
Actual or volumetric, whichever is greater
We weigh the parcel, work out a volumetric weight from its dimensions, and charge on the greater of the two.
Good value small, costly heavy
The heavier the parcel, the faster the cost climbs. With more to send, ask about air freight or consolidation first.
Weighed and measured at packing, and recorded in your order
This explains the method, not a price. The actual price depends on the route, the cargo and the timing, so go by the quote we give you.
See how we chargeFAQ
International express: common questions
Can't find your answer? Just get in touch.
How is express different from consolidation?
Express sends one parcel straight out. Consolidation collects several parcels at our warehouse and ships them as one. With a single parcel, use express. If your items come from several shops or at different times, use consolidation.
Will the recipient have to pay tax?
Customs in the destination country may charge duty or tax on the parcel. Whether they do, and how much, depends on what is inside and its value, and the rules differ from country to country.
Will my parcel be opened and checked?
Yes. Every parcel is inspected at our warehouse: we check the contents against the list, look for anything that cannot be shipped, and take photos. After signing in you can see those photos in your order.
Is it delivered to the home address?
Yes. Express is door to door and goes to the address you give us. Make sure the address and phone number are complete so that delivery does not fail.
Other services
Look at another service
Not quite right for you? Here are the other four.
Sea freight
Full containers or shared space. Low cost, ideal for large, heavy or bulk cargo.
Learn moreAir freight
When time matters: urgent or high-value cargo.
Learn moreParcel consolidation
Send several parcels to our warehouse and ship them out as one to save on freight.
Learn moreE-commerce logistics
Small-parcel and dedicated-line shipping for cross-border sellers.
Learn more
Something to ship? Ask for a quote
Tell us what you are shipping, from where and to where. We will get back to you with a plan and a price.