E-commerce logistics
For sellers who ship online orders overseas: small parcels, sent often. They go by small-parcel or dedicated-line services, and each shipment has an order number your buyer can track too.
What it is
The route from your shop to buyers overseas
E-commerce logistics is for cross-border sellers. Orders come in one at a time, each one small, and they need shipping often. We carry them to your buyers overseas by small-parcel or dedicated-line services.
It runs on the same orders and tracking as everything else we ship. Each shipment has its own order number, which you can pass on to your buyer. They can see where the parcel is without signing in.
A few words worth knowing
- Small parcel
- A single small, light parcel. One buyer's order goes in one parcel, sent straight to their address.
- Dedicated line
- A fixed route to one country or region, with transit and delivery arranged as one service.
- Order number
- The number we create when we accept a shipment. It starts with JY and is what tracking uses.
A good fit
- Online sellers shipping to buyers overseas
- Small goods, sent often, in modest quantities
- Regular shipments to the same few countries
- Individual sellers and shops just starting out
Not such a good fit
- The odd personal parcel: use express or consolidation
- Bulk cargo: use sea or air freight
- Products with batteries, liquids or powders: check with us first
Some items cannot be shipped, or only under certain conditions. Please check before you send anything. See prohibited items
How it works
How an e-commerce shipment travels
Every shipment is accepted on its own and has its own order number. It goes through the same six stages and ends at your buyer's door.
Each completed step adds a record to your order. We text you when it is accepted, dispatched or delivered, and if anything goes wrong. If a route does not need one of the stages, that stage does not appear.
Warehouse photos appear in your order after you sign in
- 01
Accepted
First we go through what you sell, which countries you ship to and how often, and settle on small parcel or a dedicated line. Each shipment gets its own order number when it is accepted.
- Accepted
- 02
Warehouse
At the warehouse your goods are counted, inspected, packed and weighed, with photos at every step.
- Received
- Inspected
- Packed
- Dispatched
- 03
Export customs
The shipment is declared to export customs and leaves once released.
- Declaring
- Released
- 04
In transit
The carrier takes the shipment to the destination country, and their tracking is synced to your order.
- Departed
- Arrived
- 05
Import customs
Import clearance is handled on arrival. If customs inspects the shipment, we record that in your order and notify you.
- Clearing
- Cleared
- 06
Delivery
Where this service differs mostThe parcel is delivered locally to your buyer's address. With the order number, your buyer can follow it too. The order is complete once it is signed for.
- Out for delivery
- Delivered
Before you ship
What you need to prepare
Our team creates the order for you. Give us the details below and we can accept your shipment.
- 1
About your products
What you sell, the rough weight and size of one item, and whether it contains batteries or liquids.
- 2
Your shipping plans
Which countries you mainly ship to, how often and roughly how much each time.
- 3
Recipient details per shipment
The buyer's name, phone number, country and full address.
- 4
Domestic tracking number
If you send goods to our warehouse by courier, tell us the tracking number so we can match them to the order.
Cost
How e-commerce logistics is charged
Freight is based on each parcel's chargeable weight. The method varies with the route and with small parcel or dedicated line.
By chargeable weight
Each parcel is weighed and measured. Actual or volumetric weight, whichever is greater, is the chargeable weight.
Different routes, different rules
Rules differ by destination country and by route, so go by the quote we give you.
Weighed and measured at packing, and recorded in your order
This explains the method, not a price. The actual price depends on the route, the cargo and the timing, so go by the quote we give you.
See how we chargeFAQ
E-commerce logistics: common questions
Can't find your answer? Just get in touch.
Can individual sellers and new shops use it?
Yes. Most of our customers are individuals, and no company verification is needed. Give us a phone number and our team can create orders for you. That number is also the account you use to view them.
Can I place orders in bulk or connect my shop system?
Not yet. For now, orders are entered by our team: just send them your shipping list. Bulk import and system integration are not available yet.
Can my buyers track their parcels themselves?
Yes. Send the buyer the order number. They enter it on our website to see the status and route, with no sign-in. Site photos and recipient details are never shown to anyone else.
Small parcel or dedicated line?
It depends on the goods and the destination. Single small, light parcels usually go by small parcel. Regular shipments to one country, where time matters more, go by dedicated line. Tell us about your products and destinations and we will compare the two for you.
Other services
Look at another service
Not quite right for you? Here are the other four.
Sea freight
Full containers or shared space. Low cost, ideal for large, heavy or bulk cargo.
Learn moreAir freight
When time matters: urgent or high-value cargo.
Learn moreInternational express
Documents, samples and small parcels, door to door.
Learn moreParcel consolidation
Send several parcels to our warehouse and ship them out as one to save on freight.
Learn more
Something to ship? Ask for a quote
Tell us what you are shipping, from where and to where. We will get back to you with a plan and a price.