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Shipping services

Sea freight, air freight, international express, parcel consolidation and e-commerce logistics. Different cargo calls for a different route, and this page helps you work out which one is yours.

Five services

Five services, each with its own job

Open any of them to see what it suits, what you need to prepare and how the freight is charged.

How to choose

Not sure which one? Start here

Find the line that sounds most like you; our suggestion is next to it. Still unsure? Tell us about your cargo and we will suggest a route.

  • A lot of large items, and no rush

    For household goods, furniture or cartons of stock, sea freight costs the least. It just takes longer.

  • It is urgent, or it is valuable

    Air freight is far quicker than sea, so your cargo spends less time on the way. It also costs more.

  • Just documents, samples or a parcel or two

    International express goes straight to the recipient's door. For small items it is the least hassle.

  • Bought from several shops, want one shipment

    Send everything to our warehouse. Once it is all there we pack it into one shipment, which costs less than sending each parcel alone.

  • I run an online shop and ship to buyers abroad

    Small parcels sent often: use the small-parcel or dedicated-line options in e-commerce logistics.

  • Still not sure after reading this

    Tell us what you are shipping, from where and to where, and we will work out which route fits.

All five, side by side

  • Sea freight
    Speed
    Slow
    Freight
    Low
    Good for
    Large, heavy or bulk cargo
    Charged by
    Shared space by volume or weight; full container per container
  • Air freight
    Speed
    Fast
    Freight
    Higher
    Good for
    Urgent or high-value cargo
    Charged by
    Chargeable weight: actual or volumetric, whichever is greater
  • International express
    Speed
    Fast
    Freight
    High
    Good for
    Documents, samples, small parcels
    Charged by
    Chargeable weight: actual or volumetric, whichever is greater
  • Parcel consolidation
    Speed
    Varies by mode
    Freight
    Cheaper combined
    Good for
    Several separate purchases
    Charged by
    Once, on the combined shipment
  • E-commerce logistics
    Speed
    Depends on route
    Freight
    Depends on route
    Good for
    Small parcels from sellers to buyers
    Charged by
    Chargeable weight of each parcel

Speed and cost are shown relative to each other. Actual transit times and prices depend on the route and the cargo, so go by the quote we give you.

Always included

Included with every service

All five services share the same orders and the same tracking. Once your cargo is with us, every step is recorded in your order.

One order number, start to finish

When we accept your cargo we text you the order number. It stays the same until delivery and works on the website and on your phone. No sign-in needed.

Your order number is in the text message we sent you. It starts with JY and has 14 characters.

Alerts at the key steps

We text you when your order is accepted, dispatched and delivered, and whenever something goes wrong. Other steps arrive as messages in your account, which you can read after signing in.

Steps we text you about

  • Accepted
  • Dispatched
  • Delivered
  • A problem

Photographed in the warehouse

Receiving, inspection, packing and dispatch are all photographed. Only the order's owner can see the photos, after signing in. Public tracking never shows them.

Photos for your eyes only

Progress across six stages

Each completed step adds a record to your order. If a route does not need one of the stages, that stage simply does not appear.

  1. 1Accepted
  2. 2Warehouse
  3. 3Export customs
  4. 4In transit
  5. 5Import customs
  6. 6Delivery

Before you ship

Two things worth a look first

Some items cannot be shipped, and freight follows its own rules. Knowing both up front saves you a detour.

Questions about tracking, your account or notifications are answered in the help center. Go to the help center

Something to ship? Ask for a quote

Tell us what you are shipping, from where and to where. We will get back to you with a plan and a price.