Shipping services
Sea freight, air freight, international express, parcel consolidation and e-commerce logistics. Different cargo calls for a different route, and this page helps you work out which one is yours.
Five services
Five services, each with its own job
Open any of them to see what it suits, what you need to prepare and how the freight is charged.
Sea freight
Full containers or shared space. Low cost, ideal for large, heavy or bulk cargo.
- Full container or shared space
- Furniture, equipment, bulk cargo
- No rush, lowest freight
SpeedSlowFreightLowLearn moreAir freight
When time matters: urgent or high-value cargo.
- Cargo you need soon
- High-value, compact cargo
- Charged by weight and volume
SpeedFastFreightHigherLearn moreInternational express
Documents, samples and small parcels, door to door.
- Documents, samples, a parcel or two
- Delivered to the recipient's door
- Carried and delivered by the courier
SpeedFastFreightHighLearn moreParcel consolidation
Send several parcels to our warehouse and ship them out as one to save on freight.
- Purchases from several shops, sent together
- Each parcel photographed on arrival
- Freight charged once, after repacking
SpeedVaries by modeFreightCheaper combinedLearn moreE-commerce logistics
Small-parcel and dedicated-line shipping for cross-border sellers.
- Small parcels to buyers overseas
- Frequent, small shipments
- Buyers can track with the order number
SpeedDepends on routeFreightDepends on routeLearn more
How to choose
Not sure which one? Start here
Find the line that sounds most like you; our suggestion is next to it. Still unsure? Tell us about your cargo and we will suggest a route.
A lot of large items, and no rush
For household goods, furniture or cartons of stock, sea freight costs the least. It just takes longer.
It is urgent, or it is valuable
Air freight is far quicker than sea, so your cargo spends less time on the way. It also costs more.
Just documents, samples or a parcel or two
International express goes straight to the recipient's door. For small items it is the least hassle.
Bought from several shops, want one shipment
Send everything to our warehouse. Once it is all there we pack it into one shipment, which costs less than sending each parcel alone.
I run an online shop and ship to buyers abroad
Small parcels sent often: use the small-parcel or dedicated-line options in e-commerce logistics.
Still not sure after reading this
Tell us what you are shipping, from where and to where, and we will work out which route fits.
All five, side by side
- Sea freight
- Speed
- Slow
- Freight
- Low
- Good for
- Large, heavy or bulk cargo
- Charged by
- Shared space by volume or weight; full container per container
- Air freight
- Speed
- Fast
- Freight
- Higher
- Good for
- Urgent or high-value cargo
- Charged by
- Chargeable weight: actual or volumetric, whichever is greater
- International express
- Speed
- Fast
- Freight
- High
- Good for
- Documents, samples, small parcels
- Charged by
- Chargeable weight: actual or volumetric, whichever is greater
- Parcel consolidation
- Speed
- Varies by mode
- Freight
- Cheaper combined
- Good for
- Several separate purchases
- Charged by
- Once, on the combined shipment
- E-commerce logistics
- Speed
- Depends on route
- Freight
- Depends on route
- Good for
- Small parcels from sellers to buyers
- Charged by
- Chargeable weight of each parcel
Speed and cost are shown relative to each other. Actual transit times and prices depend on the route and the cargo, so go by the quote we give you.
Always included
Included with every service
All five services share the same orders and the same tracking. Once your cargo is with us, every step is recorded in your order.
One order number, start to finish
When we accept your cargo we text you the order number. It stays the same until delivery and works on the website and on your phone. No sign-in needed.
Your order number is in the text message we sent you. It starts with JY and has 14 characters.
Alerts at the key steps
We text you when your order is accepted, dispatched and delivered, and whenever something goes wrong. Other steps arrive as messages in your account, which you can read after signing in.
Steps we text you about
- Accepted
- Dispatched
- Delivered
- A problem
Photographed in the warehouse
Receiving, inspection, packing and dispatch are all photographed. Only the order's owner can see the photos, after signing in. Public tracking never shows them.
Photos for your eyes only
Progress across six stages
Each completed step adds a record to your order. If a route does not need one of the stages, that stage simply does not appear.
- 1Accepted
- 2Warehouse
- 3Export customs
- 4In transit
- 5Import customs
- 6Delivery
Before you ship
Two things worth a look first
Some items cannot be shipped, and freight follows its own rules. Knowing both up front saves you a detour.
Questions about tracking, your account or notifications are answered in the help center. Go to the help center
Something to ship? Ask for a quote
Tell us what you are shipping, from where and to where. We will get back to you with a plan and a price.