Track your order
Enter your order number to see where your cargo is now and when each step was completed. No sign-in needed.
Your order number is in the text message we sent you. It starts with JY and has 14 characters.
Order number
Where to find your order number
Once we accept your cargo, we send a text message to the phone number you gave us. Your order number is in that message. If you placed the order yourself on our mobile site, the order number is shown as soon as you submit it and stays in your order list.
14 characters
- Fixed prefix
- JY
- Date accepted
- 261112
- 6 random characters
- K3F7Q8
Check your text messages
The message we send when your order is accepted includes the number. The same number is used all the way to delivery.
Case and spaces don't matter
We convert it to upper case and remove spaces, so just type what you see.
Never 0, 1, I, L or O
The last 6 characters leave these out because they are easy to misread.
Can't find the message
Contact us and we will look it up for you.
Reading the progress bar
What each stage on the progress bar means
A shipment goes through up to six stages from acceptance to delivery. The small tags under each stage are the statuses you will see in the tracking history.
Not every order has all six: some routes need no export or import customs, so their progress bar is shorter.
01
Accepted
We confirm the cargo details, create your order number and text it to you.
- Accepted
02
Warehouse
Your cargo is counted, inspected and packed. Every step is photographed on site.
- Received
- Inspected
- Packed
- Dispatched
03
Export customs
We prepare the documents and declare to export customs. Cargo leaves once released.
- Declaring
- Released
04
In transit
Handed to the shipping line, airline or courier. Their tracking is synced to your order.
- Departed
- Arrived
05
Import customs
Import clearance is handled when the cargo reaches its destination.
- Clearing
- Cleared
06
Delivery
Delivered to the recipient's address. The order is complete once signed for.
- Out for delivery
- Delivered
What you can see
What the order number shows, and what signing in adds
The order number is only for checking progress, and anyone who has it can look. Photos and anything personal are shown only to the order's owner after signing in.
| Content | With order numberNo sign-in | Signed inOrder's owner only |
|---|---|---|
| Current status and stage | Shown | Shown |
| Time and note for each step | ShownGeneral note | ShownDetailed note |
| Carrier tracking updates | Shown | Shown |
| Warehouse site photos | Not shown | Shown |
| Piece count and weight | Not shown | Shown |
| Recipient details | Not shown | Shown |
Freight and other charges are not shown online for now. Please contact us for details.
Sign in with the phone number you gave us and a text message code. No separate sign-up.
FAQ
Common questions about tracking
Can't find your answer? Just get in touch.
How often is tracking updated?
Warehouse and customs steps are recorded as soon as our team completes them. Transit updates come from the shipping line, airline or courier and are synced on a schedule, so they can lag slightly behind.
Which time zone are the times in?
The time zone of the phone or computer you are using. If you open this page in Los Angeles, you see Los Angeles local time.
It says the order was not found. What now?
Check the number against the text message first: it starts with JY, has 14 characters, and the last 6 never include 0, 1, I, L or O. If it is correct and still not found, contact us.
What does an issue in the history mean?
When something comes up, such as damaged packaging, missing pieces, contents that differ from the declaration or a customs inspection, we record it in your order and notify you. You can contact us directly to find out how it is being handled.
Why can't I see photos or weight here?
Anyone with the order number can use public tracking, so it only shows status and history. Photos, piece count, weight and recipient details are shown only to the order's owner after signing in.
Something to ship? Ask for a quote
Tell us what you are shipping, from where and to where. We will get back to you with a plan and a price.