Contact us
Call or email, whichever suits you. If you want a price or want to know where your cargo is, there are quicker ways further down.
Ways to reach us
Phone
400-000-0000
Call during service hours. If you already have an order, have the order number ready.
Email
service@example.com
For anything that is not urgent, or when you need to send photos or documents.
Hours
Mon – Sat, 9:00 – 18:00 (UTC+8)
Outside these hours, send an email or a quote request and we will pick it up when we are back.
Quicker ways
What do you need? Start here
Some things you can do yourself, without waiting for us.
Where is my cargo?
Enter your order number to see the current status and the route so far. No sign-in needed.
Your order number is in the text message we sent you. It starts with JY and has 14 characters.
How much will it cost?
Tell us what you are shipping, from where and to where. We will contact you with a plan and a price.
Get a quoteHave a question?
What can't be shipped, how charges are worked out, where to find your order number: the common questions are answered in the help center.
Before you contact us
Have these ready and we can help faster
None of it is required, but with these at hand one call is usually enough.
Already shipping with us
Order number
It starts with JY and has 14 characters. You will find it in the text message we sent when we accepted your cargo.
The phone number you gave us
If you can't find the order number, we can look it up by your phone number.
Photos, if something is wrong
If a parcel arrives damaged or short, photograph the outer packaging and the problem area first.
Not shipped yet, asking for a price
What you are shipping
What it is, how many pieces, roughly how heavy and how big.
From where to where
The city it ships from, and the destination country, city and postcode.
Any deadline
Urgent or flexible: it decides which way of shipping fits best.
Something to ship? Ask for a quote
Tell us what you are shipping, from where and to where. We will get back to you with a plan and a price.